Use a different USB port on the DVR / NVR.įormat the USB flash drive on your computer. If you connected an USB flash drive and it is not recognized, restart the DVR / NVR with the USB flash drive plugged in. Use a different USB port on the DVR / NVR.If you connected a USB mouse and it is not recognized, restart the DVR / NVR with the mouse plugged in.Wireless mice require special drivers and are currently not supported on the DVR / NVR systems.If the DVR / NVR is running the latest firmware and is still not detecting your USB device, try the troubleshooting steps below. Click here for downloads and documentation for your product. ![]() ![]() ![]() Refer to your user manual for details on how to upgrade firmware. If the DVR / NVR is not detecting the USB device, ensure you have installed the latest firmware updates for the DVR / NVR. You can connect a USB mouse, USB flash drive, or an external USB hard disk drive (HDD) to the USB port(s) on your DVR / NVR.
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